Remote Assistance


How Does It Work?
What It Costs

Some computer issues don’t require you to take your computer to the store. Issues like printers not working, some error messages, and even some virus/malware problems can possibly be fixed remotely. As long as you can get to the Internet and bring up a webpage, we can try and do a remote fix for your machine.

To setup a Remote Assistance, first call your local Milwaukee PC store to schedule help. Don’t know which store is closest? Click HERE for a list of our stores. The technicians will setup a time that they can look at your machine.

Once your appointment time is reached, the technician will inform you which remote program they will be using, and you can click on the proper link below. Remote Assistance is billed in 20 minute intervals, and requires a credit card for billing.

First 20 Minutes of Assistance  $ 40
 - each additional 20 minute block
$ 20
Plus, for a limited time, if the technician determines that your situation requires you to bring your PC into the store for service, we'll WAIVE the standard $40 diagnostic fee!  FREE
  • No unhooking your computer
  • Secure - all computer communication is encrypted
  • One-time use sessions - 100% secure
  • Get help in your home
  • Put your feet up and let the Pros work

Get Your Computer Fixed. Fast!


Please Note: you must have high speed internet service for remote assistance to work properly.  Available to home users only.  For business users please contact [email protected] for plans and assistance.  Your computer must be able to access the internet for you to connect to remote assistance.  Remote assistance sessions and PIN# are for single use only. MPC is only able to access your computer during a single session that you authorize.  Additional access is not possible without the customer initiating another and new session.  While MPC will make every effort to fix your computer troubles, not all situations can be remedied remotely and may require you to bring your computer to your local store for further diagnostics and/or repair support.  Remote assistance fees do not include any hardware for repairs or upgrade.  Remote assistance is subject to Milwaukee PC's current Service terms and conditions.  Please contact your local store for more information.